Shipping policy


Effective Date: August 3, 2026

Welcome to Otaku Haven.

We take great care in packing every order to help ensure your anime collectibles arrive safely and in excellent condition. This Shipping Policy explains how we process, dispatch, and deliver orders across India.

By placing an order with Otaku Haven, you agree to the terms outlined in this Shipping Policy.

Business Days refer to Monday through Saturday, excluding public holidays.

1. Order Processing

Orders are processed only after successful payment verification.

Our standard processing time is 2–3 Business Days.

Orders are processed only on Business Days.

During major sales, festivals, product launches, or periods of exceptionally high order volume, processing times may be slightly longer. If significant delays occur, we will make reasonable efforts to keep you informed.

Once your order has been dispatched, you will receive a shipping confirmation along with your tracking details.

2. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 5–7 Business Days
  • Other Cities & Towns: 7–10 Business Days
  • Remote or Hard-to-Reach Areas: Up to 12 Business Days

These delivery estimates are provided for guidance only and are not guaranteed.

Delivery times may occasionally be affected by circumstances beyond our reasonable control, including:

  • Courier operational delays
  • Adverse weather conditions
  • Public holidays
  • Festivals
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Other unforeseen events

Otaku Haven is not responsible for delays caused by such circumstances; however, we will make reasonable efforts to assist customers in tracking delayed shipments.

3. Shipping Charges

Shipping charges are calculated automatically based on your delivery location and will be displayed during checkout before payment is completed.

Free Shipping is available on all orders above ₹999, unless otherwise stated during promotional campaigns.

4. Tracking Your Order

Once your order has been dispatched, tracking information is generally shared within 24 hours.

Website Orders

  • Tracking details will be sent to your registered email address.
  • You may also track your shipment at any time using our Track Your Order page.

WhatsApp Orders

For approved orders placed through WhatsApp, tracking details will be shared directly once the parcel has been dispatched.

If you do not receive your tracking information within a reasonable time after dispatch, please contact our support team.

5. Courier Partners

We primarily ship orders using Delhivery.

Where necessary, we may use other trusted courier partners to ensure reliable and efficient delivery.

The courier partner used for your order may vary depending on your delivery location, service availability, or operational requirements.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing complete, accurate, and up-to-date shipping information when placing an order.

If a shipment is returned to Otaku Haven due to:

  • An incorrect or incomplete shipping address
  • The recipient being unavailable after multiple delivery attempts
  • Refusal to accept delivery
  • Any other customer-related delivery issue

the order may be cancelled or require additional shipping charges before it can be re-dispatched.

Where applicable, refunds will be processed after deducting:

  • The original shipping charges (if applicable)
  • Any Return-to-Origin (RTO) charges charged by the courier partner

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 calendar days from the courier's confirmed delivery date.

To help us resolve the issue efficiently, please provide:

  • Your Order Number
  • Clear photographs or videos of:
    • The product
    • The product packaging
    • The shipping label

An unboxing video is not mandatory, but it is strongly recommended if the parcel appears visibly damaged upon delivery, as it may help us verify shipping-related claims more quickly.

Eligible claims will be handled in accordance with our Refund & Returns Policy.

8. Lost Shipments

If your shipment appears to be lost in transit, we will coordinate with the courier partner to investigate the matter.

Courier investigations may require several Business Days before a shipment can be officially declared lost.

Once the shipment has been confirmed as lost, we will provide either:

  • A replacement (subject to stock availability), or
  • A full refund.

9. Pre-Orders

Products marked as Pre-Order will be shipped only after they become available in our warehouse.

Estimated availability dates for pre-order products are approximate and may change due to supplier delays, manufacturing schedules, customs clearance, or other circumstances beyond our control.

If your order contains both in-stock and pre-order products, we may ship them separately depending on product availability.

10. Shipping Availability

Otaku Haven currently ships PAN India only.

International shipping is not available at this time.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

11. Related Policies

This Shipping Policy should be read together with our Refund & Returns Policy and Terms & Conditions, which govern your purchase and use of the Otaku Haven website.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@otakuhaven.co.in

WhatsApp: +91 92840 68282

Our support team will be happy to assist you during our business hours.