Privacy policy


Effective Date: August 3, 2026

Welcome to Otaku Haven.

Your privacy is important to us. Just as your favourite heroes protect what matters most, we are committed to protecting your personal information and handling it responsibly.

This Privacy Policy explains how Otaku Haven collects, uses, stores, shares, and safeguards your information when you visit our website or purchase products from us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Business Days refer to Monday through Saturday, excluding public holidays.

1. Information We Collect

We may collect the following types of information when you use our website or interact with us.

Information You Provide

This may include:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Order Details
  • Any information you voluntarily provide when contacting customer support

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Our Website
  • Referring Website or Source
  • Cookies and Similar Tracking Technologies

This information helps us improve website performance, enhance security, analyse customer behaviour, and provide a better shopping experience.

2. Our Website Platform

Otaku Haven currently operates on the Shopify e-commerce platform.

Shopify provides the infrastructure that enables us to securely operate our online store, process orders, and manage customer accounts.

Your information is stored through Shopify's secure systems and protected using industry-standard security measures.

3. How We Use Your Information

We use your information only for legitimate business purposes, including to:

  • Process and fulfil your orders.
  • Verify payments and help prevent fraudulent transactions.
  • Arrange shipping and delivery.
  • Send order confirmations, shipping updates, and customer support communications.
  • Respond to your questions, requests, or complaints.
  • Improve our website, products, and overall customer experience.
  • Send newsletters, promotional offers, and product announcements only if you have chosen to receive them.
  • Comply with applicable legal, regulatory, accounting, and tax obligations.

We do not use your personal information for unrelated or unauthorised purposes.

4. Payment Processing

Payments are processed securely through trusted third-party payment providers, including Razorpay and other payment methods available during checkout, such as UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other supported payment options.

Otaku Haven does not store or have access to your complete payment credentials, including your card number, CVV, PIN, OTP, UPI PIN, or online banking passwords.

Sensitive payment information is processed securely using encrypted payment systems operated by our authorised payment partners.

5. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information.

Your information is shared only where reasonably necessary to operate our business or where required by law.

This may include sharing information with:

  • Shipping and logistics partners for order fulfilment.
  • Payment service providers for secure payment processing.
  • Analytics and advertising providers such as Google Analytics, Google Ads, Meta Pixel, and similar technologies.
  • Technology providers that help operate and maintain our website.
  • Government authorities, regulatory bodies, or law enforcement agencies where disclosure is required under applicable law.

Where possible, only the minimum information necessary to perform the required service is shared.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may occasionally send you:

  • New product launches.
  • Exclusive offers and discounts.
  • Anime merchandise updates.
  • Store announcements.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember your preferences.
  • Analyse website traffic.
  • Measure marketing effectiveness.
  • Improve your shopping experience.

We may use tools such as Google Analytics, Meta Pixel, and similar technologies for analytics and advertising purposes.

Most web browsers allow you to manage or disable cookies through their settings. Please note that disabling cookies may affect the functionality of certain features of our website.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Process and fulfil your orders.
  • Provide customer support.
  • Maintain business records.
  • Comply with legal, accounting, and tax obligations.
  • Resolve disputes.
  • Enforce our policies and protect our legal rights.

When your information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable legal requirements where reasonably practicable.

9. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or outdated information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

10. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information against unauthorised access, misuse, alteration, loss, or disclosure.

Although we take appropriate steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

In the unlikely event of a security incident affecting your personal information, we will take appropriate steps in accordance with applicable legal requirements.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps to remove the information where applicable.

12. International Visitors

Otaku Haven operates from India.

If you access our website from outside India, please note that your information may be processed and stored in India, where data protection laws may differ from those in your country of residence.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These websites operate independently of Otaku Haven, and we are not responsible for their privacy practices, content, security, or availability.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or website functionality.

Any updates become effective immediately upon publication on this page. We encourage you to review this Privacy Policy periodically.

15. Related Policies

This Privacy Policy should be read together with our Terms & Conditions and Legal Notice, which govern your use of the Otaku Haven website.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@otakuhaven.co.in

WhatsApp: +91 92840 68282

Our support team will be happy to assist you during our business hours.