Contact information
Effective Date: August 3, 2026
Welcome to Otaku Haven.
Whether you have a question about your order, need help choosing the perfect collectible, or simply want assistance with our products, we're here to help.
Our goal is to provide friendly, reliable, and timely support so your shopping experience is as smooth as possible.
Customer Support
We're happy to assist you with:
- Order status and tracking
- Returns and refunds
- Shipping questions
- Product information
- Payment-related queries
- Pre-order enquiries
- Website or checkout issues
- General questions about Otaku Haven
If your enquiry isn't listed above, feel free to reach out—we'll do our best to help.
Contact Details
For:
- Order support
- Returns and refunds
- Shipping enquiries
- General customer support
- Business enquiries
+91 92840 68282
For:
- Quick support
- Product enquiries
- Order updates
- Purchase assistance
For the fastest response during business hours, we recommend contacting us via WhatsApp.
Business Hours
Our customer support team is available during the following hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Sunday
Closed
Messages received outside our business hours will be responded to as soon as possible on the next Business Day.
Response Time
We aim to respond within:
- Email: 24–48 Business Hours
- WhatsApp: Usually within a few Business Hours during support hours
Response times may occasionally be longer during public holidays, festivals, major sales, or periods of exceptionally high enquiry volume.
Before Contacting Us
To help us resolve your enquiry as quickly as possible, please include the following information whenever applicable:
- Your Order Number
- Full Name
- Registered Email Address
- A brief description of your enquiry
- Photographs or videos (if reporting a damaged, defective, or incorrect product)
Providing these details allows our support team to assist you more efficiently.
Need Urgent Assistance?
If your enquiry relates to:
- A recently placed order
- A delivery issue
- An incorrect product
- A damaged shipment
Please include your Order Number in your first message to help us locate your order more quickly.
We're Here to Help
Every customer matters to us.
Whether you're purchasing your first collectible or adding to a growing anime collection, we appreciate your support and are always happy to assist whenever you need us.
Thank you for choosing Otaku Haven.